PRODUCT SERVICE MANAGEMENT: Definition, Examples and Benefits

product service management

Success for any business or organization depends on how successfully it handles its goods and services. Products must be properly managed as they move through the stages of growth, maturity, and decline. So, thinking about the most recent item you purchased, did you think about the people in charge of managing products and their roles?

This article will talk about product management in its entirety and why it is crucial for your company.

What is Product Service Management?

At the core of product service management is the act of managing a product or service that a business sells. It involves preserving the products or services reputation, making sure it meets customer demand for features and stock, promoting the product to its target market and enlarging it, enhancing current products, and using customer feedback to improve future products.

Product service management is a complicated procedure that considers the product itself, the target market, and many other sales-related factors. It’s a difficult profession that requires a lot of mental toughness, vision, and knowledge of market shifts to complete.

Why is Product Service Management so Important?

It is crucial for a business to ensure that its product or service is adaptable that it may be modified to match any sudden changes in the market. You’ll quickly lose sales and have to catch up in terms of product evolution if your product is stagnant while competitors continue to develop.

Any business owner knows that maintaining client loyalty is important in any cutthroat sales sector, thus product service management is necessary for success.

Rather than have the traditional method of creating a product and waiting for buyers to approach, strategic ways to create products and services have taken over.

Every second matters in today’s competitive marketplaces, and as a result, product service management is necessary for success.

What are the Phases of Product Service Management?

There are three key stages involved in the management process, however, each organization manages products and services in a different way. These stages are:

There are three key stages to be aware of in the management process, albeit each organization manages products and services in a different way. 

Creating New Products

Companies invest a lot of time, money, and effort into creating new items that they can give to their customers. Examples of new products or services are:

  • Never been made available on the market.
  • Have undergone modifications
  • Will be distributed or presented in a novel way.

Businesses might acquire new products in a variety of methods. they may obtain them by buying another person’s or company’s goods, licensing those goods, or creating them themselves.

The basic steps of internal product development include:

  • Think of concepts
  • Screen concepts
  • Test the idea for the product
  • Make a feasibility or business analysis.
  • Create the product.
  • Test the product’s market
  • Commercialization

Monitoring Existing Products

Existing products are those that are already available in the market. Product service management must maintain a careful check on existing products and track their sales, earnings, market share, and the degree to which they are reaching goals and objectives set by the organization.

Managers of products and services may decide that a current offering is sufficient and does not need to be altered. Additionally, they could change the package, add new features, or both. It is the same process they use in reducing a new product that they still use to improve an existing product.

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Elimination of weak products

In product discontinuation, certain products get phased out over time while some others are taken off the market immediately.

Most times, companies phase out a subpar product to give customers time to find alternatives or even continue to provide service for a discontinued good to satisfy the customers.

However, product service managers may eliminate weak products because they cost the organization much.

What factors affect Product Service Management?

The number of variables on which product service management is dependent include:

The shifting demands and preferences of consumers

Customers vary in their likes and tastes. Soliciting customer feedback is the responsibility of the product service manager. The feedback shows what the client desire and the services are changed to suit the clients’ tastes.

Existence of formidable rivals

A company that is up against fierce competition from rivals will need to go above and beyond and enhance its products in order to compete in a hard way. Customers almost always prefer high-quality goods and services to low-quality ones.

Government policies

The level of quality that a product must meet to be sold in the market may be determined by the government. In order to ensure that the products meet the required standards for quality, the company will need to implement specific steps during the production process.

Resources and price

Businesses usually consider the rice and resources that may improve a product in order to increase market share. Even if the resources are exorbitant, they sell the goods for more money in order to make a profit.

Read: BLOCK ADVISORS: Tips On Small Business Services

Example of Product Service Management

A good example of product service management is the Clothing Palace which offers an array of footwear and apparel for men, women, children, and babies. This business helps stranded people who can’t find clothing that fits their shapes and sizes.

Through a call center company, representatives provide customers with shopping advice. So, this apparel store hires a product/service manager to maintain prices, provide product photographs on the internet, ensure the products are not outdated and collaborate closely with the web team.

To identify market prospects, the product/service manager analyzes sales trends and call center interactions and develops a project that includes all the platforms potential clients.

The customers can partake in the initiative and provide comments on the quality of clothing they provide and suggest new patterns they believe the company should offer.

The clothing business uses these concepts to create styles that appeal to the tastes of the buyer and sell them for more money because there is typically a great demand. Additionally, they market and promote their company via a variety of platforms, which boosts revenue.

After purchasing a large quantity of clothing and shoes, the consumers also receive discounts on various other items the company sells. Since it prioritizes consumer preferences, provides high-quality services, and responds to concerns from customers, the company has distinguished itself from its competitors.

Advantages of Product Service Management

In order to effectively manage products and services, it is necessary to coordinate a wide range of marketing activities, including evaluating manufacturing technologies, market research, advertising, sales help, and trial sales. The following are advantages of product service management in a business.

Increase in Income and Sales

The secret t success is having high-quality goods. Hence, product service managers ensure that businesses provide high-quality goods while carrying out good strategies on how best to boost productivity.

The product service management team concentrates on reducing a few high-quality items in order to guarantee the company’s overall success. Many potential clients will pay more for high-quality goods and services, which results in profits for the business.

Increased Consumer Numbers

An expansion in the population of customers results from the modification of items and the introduction of new products to suit client references. Product service managers change the products after getting the client’s input.

The product’s quality is improved to suit the customers’ preferences better using the input.

Efficient Product Management

The management team for the product or service makes sure that the product is oriented to satisfy the needs of the consumer. They do this by carefully observing the supply and demand of commodities to identify the things that buyers favor over inferior goods.

The Business’s Adaptability

Product/service management provides a corporation with the plan to assure its adaptability to shifting market conditions.

What Role Does Product Service Management Play in Marketing?

Product management is an important part of marketing as it helps to keep track of the product market and its changes, make adjustments to the product, and understand client feedback in order to be competitive and hold a leadership position in the market.

Strategy, technology, and marketing are three key competencies that are combined in product management. Cooperation and communication are essential.

They serve as a coordinator for everyone involved in creating market-leading products.

Final Thoughts

Product services management is essential for sustaining a business’s revenue and keeping customers from leaving. A key element of effective sales and customer service is closely monitoring and understanding your products and services.

Why let your business suffer from the lack of market share? Apply the principles of product service management that have been outlined in this article and see your business thrive.

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